We don’t do a lot of promotions and when we do, it’s usually
something like free shipping. Will OpiaTalk still work for us?
The power of OpiaTalk lies in taking advantage consumer behavior, not about cutting into margins. It’s not about offering people something new or different -- it’s about engaging with them in a new and different way. Some clients have split test different promos with OpiaTalk and found that offering free shipping was actually one of the most effective.
What are the IT and coding tasks that must be done to incorporate the widget?
We provide a JavaScript code snippet to be added to your site footer or within any tag management system, plus step-by-step technical documentation to guide setup. It's perfectly reasonable to integrate OpiaTalk, perform a smoke test, test on your development/staging environment, and take it live within one week.
Do we have to have the live chat feature?
The chat is only for visitors who have signed into the widget, and it gives them a fun, interactive way of connecting. it’s not connected to any other live chat you may have on your site. More importantly, OpiaTalk uses these customer conversations to provide sentiment analysis, giving you insight into how your customers feel about your products, brand, and promotions.
How many promo codes will I need to give you? (How often will I have to be in touch with you?)
You can give us a promo code once a week or daily. Typically we start with one a week.
Is it compliant with our terms of service?
Yes. Everyone that opts into the widget agrees to your privacy settings.
In what ways can the widget be customized? Can we change the 15-minute window, for example?
OpiaTalk has been engineered based on the optimum shopping window (15 minutes)—long enough to shop, but short enough to feel the real sense of urgency necessary to close right away. We don’t recommend extending or shortening the length of the window. You can customize the text and the number of clicks necessary for to people to receive the code (the “visitor goal”).