What happens if you miss your coach National Express?
If you miss the booked departure time, you will be required to purchase a new ticket, unless you have our Change & Go add-on which can be chosen when purchasing Airport journeys online.
Where do National Express coaches go to?
Our coaches frequently depart to exciting European destinations such as Paris and Brussels for a perfect getaway. Or, if you’re looking for a simple and convenient way to get to the airport for an even bigger break, our transfer services run day or night to all major UK airports.
How do I get in touch with National Express?
For new bookings, timetabling and general enquiries call our Customer Contact Centre on:
- 0871 781 8181. Lines open 7 days a week, 9am – 5pm. Phone bookings incur a £2.50 booking fee.
- 0371 781 8181. Lines open 7 days a week, 9am – 5pm. (calls to this number are charged at local rate).
Can I change my bus time National Express?
How do I change my ticket? If you have purchased a Standard or Fully flexible ticket you can amend the date and time of your ticket right up to when you’re due to travel. Restricted tickets are non amendable and non refundable.
How many bags can you take on National Express?
two
Here’s our quick guide to making sure your luggage is good to go. Weigh it – You can take two medium-sized suitcases or one large suitcase (each weighing no more than 20kg) on your coach, plus a small piece of hand luggage. Label it – Luggage tags are essential to help recover your possessions in the event of a loss.
Do you need ID for National Express?
National Express requires an official photo ID. This can be a valid passport, national identity card, or other national state/federal-issued ID that includes your full name, birthdate, and a photo.
How strict are National Express with luggage?
You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. Items of luggage in excess of 20kg will be charged.
Can you use senior citizen bus pass on National Express?
For example, National Express offers a Senior Coachcard for people who are 60 and over. It costs £12.50 and offers a third off your travel throughout the year. Some local authorities offer concessions that apply to local public transport.
Can I charge my phone on National Express coach?
Free Wi-Fi You can even charge your device with our handy USB ports.
Do you have to wear a mask on National Express?
You are expected to wear a face covering in coach stations and on board the coach, unless exempt. You may be refused travel if you fail to do so. Please check and comply with the latest local guidance. If you can, bring hand sanitiser gel for use during your journey.
When do I add change coach to my National Express Ticket?
Tip: For airport journeys our Change Coach add-on allows you to change or change or cancel your booking up to 24 hours before travel. You can add this option to Standard Fare Tickets” during the checkout process.
How can I Manage my National Express Ticket?
To manage your booking you can simply log in or register with My Account. If you have purchased a ticket but do not have an account with us yet, you can register for an account using the same email address you used to purchase your ticket to view your ticket or make an amendment.
Is there a fee for changing my booking?
Restricted tickets are non amendable and non refundable. Is there a fee for changing my booking? Standard Fare: Amending your ticket online will be subject to a £5.00 amendment fee (£6.00 if amended via telephone), whereby excess fare will also be charged.
How to get help with National Express coaches?
Please check our coach stations page for details of the facilities in each location. Are you able to provide any customer assistance? We have a dedicated team to support customers, you can contact our Assisted Travel Team to talk through any assistance needs on 03717 81 81 81 (lines open 9am – 5pm 7 days a week), or email [email protected].