How early do you have to arrive at Eurotunnel?
Check-in at least 1 hour and no more than 4 hours before your booked departure time. Please ensure you are ready to present your booking details, passport and travel documents for all passengers upon arrival at our check-in.
What happens if I miss my Channel Tunnel train?
You are likely to be subjected to delays and we therefore strongly recommend that you arrive in plenty of time for your reserved departure. If you miss your booked departure you may also be required to purchase a new ticket.
Can I change my Eurotunnel departure time?
You can amend your booking on-line any time before the reserved travel date subject to availability to an alternative date/time within the 12 month validity or by calling our Contact Centre . More than 24 hours beyond the original booked date, the ticket will expire and can no longer be amended or used for travel.
Does the Channel Tunnel run 24 hours?
Our service is available 24hrs a day, 365 days per year. With up to 7 departures per hour at peak times, our hourly capacity ensures traffic fluidity and the fastest possible journey via the Channel Tunnel with an average crossing time of only 35 minutes.
What if you are late for Eurotunnel?
If you check-in within 2 hours either side of your reserved time, within the validity of your ticket you may be offered a space on the next departure with availability without charge.
Is there a cafe on the Eurotunnel?
Soak up the atmosphere and relax in our French bistro style café Here you will find a great choice of hot and cold food and beverages served throughout the day. Enjoy a freshly made coffee, one of our healthy juices or something from our fully stocked bar.
What happens if I arrive late for Eurotunnel?
What happens if I miss my departure time? You are likely to be subjected to delays and we therefore strongly recommend that you arrive in plenty of time for your reserved departure. If you miss your booked departure you may also be required to purchase a new ticket.
Is there duty free at Eurotunnel?
Duty free shopping at the Eurotunnel terminal All passengers can now take advantage of duty-free products in our Folkestone terminal and save money on everything from scents to spirits. Before you can start shopping, you need an individual QR code.
What happens if I arrive early or late at Eurotunnel?
If you check-in more than 2 hours but no more than 24 hours before or after your reserved time, your booking may be exchanged, subject to availability and payment of the difference between the price you paid and the price applicable to the departure for which your booking is exchanged.
How long does it take to cross Eurotunnel from UK to France?
You and your pets stay in your vehicle throughout the journey – sit back and relax to get through the Eurotunnel, it only takes 35 minutes to cross. Eurotunnel is a particularly good choice for less able-bodied passengers as all drivers and passengers stay in the comfort of their vehicle for the duration of the journey between the UK and France.
Where do I check in for Eurotunnel from Folkestone?
Our Folkestone terminal is easily reached via the M25 and M20. Take Junction 11a and proceed to our Check-in booths. Check-in at least 1 hour and no more than 4 hours before your booked departure time. You’ll need your booking reference number and credit/debit card used.
What do you need to know about Eurotunnel boarding?
Boarding commences 25 mins before departure time. Check the blue screens, our website, and listen for announcements. Follow the green arrows to your allocated slip lane ready for boarding. Depending on the height of your car, you will need to follow signs for single-deck boarding or double-deck boarding (find out more here ).