Who to call if a letter got lost in the mail?
Visit your local Post Office™ location for assistance in filling out a Missing Mail request. Call 1-800-275-8777 (1-800-ASK-USPS) to ask for the phone number for your local Consumer Affairs office regarding a Missing Mail request.
Is the post office responsible for lost mail?
The USPS® liability is restricted to lost, damaged, and/or missing content claims for the following products: Insured Mail (includes any mail class purchased with Insurance, i.e. First-Class Mail® or Priority Mail®) Registered Mail.
How long before a letter is considered lost?
Timeline for Filing Claims
| Customers may file claims for damaged and/or missing contents immediately, but no later than 60 days from the date of mailing. | ||
|---|---|---|
| Mail Type or Service | When to File (from mailing date) | |
| No Sooner Than | No Later Than | |
| Priority Mail Express | 7 days | 60 days |
| Priority Mail Express Collect on Delivery | 15 days | 60 days |
What to do if a piece of mail is lost?
Complete a Help Request Form We recommend that you complete our online help request form before you start a missing mail search. Please use a desktop computer to submit your form. We’ll forward your request to your local Post Office™ facility to help locate any missing items.
What can you do if USPS lost your mail?
check USPS Tracking ® to see its current status.
Why is my mail not delivered?
According to the USPS, mail can be considered “undeliverable” due to a number of factors ranging from insufficient postage to the person it’s addressed to refusing to accept it. Regardless of the reason the mail cannot be delivered, the USPS states that: “All nonmailable pieces are returned to the sender.”.
Where to file complaint against USPS?
Complaints against a U.S. Postal Service (USPS) employee are easily filed online at the USPS website. If your business is experiencing a delivery issue or has a concern regarding customer service, the email service or a telephone call offer a convenient way to discuss the problem.
Does USPS lose packages?
While we are on the subject, it is reported that the U.S. Post Office will lose $1.50 on average for each package it delivers for Amazon. That amounts to Billions of Dollars. The Failing N.Y.