How do I speak to someone at EDF?
We’re here for you
- Tariff and general enquiries (existing EDF Energy customers) 0333 200 5100 (1) Mon-Fri 8am to 6pm and Saturday 8am to 2pm.
- Prepayment tariff enquiries. 0333 200 5110 (1)
- Smart Pay As You Go enquiries. 0333 009 7111 (1)
- Text telephone for customers with hearing difficulties. 0800 096 2929 (2)
Is there a free phone number for EDF?
Visit edfenergy.com and click on ‘Contact us’ to fill in our online contact form. Lines are open Monday to Friday 8am to 8pm, and Saturdays 8am to 2pm. For prepayment general enquiries, please call us free on 0800 015 1733. For general enquires, please call us free on 0800 096 9000.
Does EDF use WhatsApp?
EDF customer support Log in to MyAccount or Register to get in touch by WhatsApp or SMS, or download our free app for an easy way to manage your account.
How do I find my EDF Energy account number?
You’ll find your account number on any bill, letter or email from us. Then click ‘Find my email address’. If you’re still having trouble logging in, please contact us using the Chat button on the right.
What time does EDF customer services open?
Mon – Fri 8am – 6pm
Useful phone numbers for small businesses
|Business customer services Mon – Fri 8am – 6pm||0333 200 5103(1)|
|Customer services for home customers Mon-Fri 8am to 6pm and Saturday 8am to 2pm||0333 200 5100(1)|
|If you suspect energy theft/meter tampering report it to stayenergysafe 24hr||0800 023 2777(1)|
Is EDF a good energy supplier?
EDF Energy’s customers gave its bill accuracy a good rating with four out of five stars and rated it fair on bill clarity, customer service and complaints handling. On these last three measures it ranks the same as competitors British Gas, Eon and SSE.
Is an 0333 number free?
However, the cost to call a 0333 number in the UK the call, just like a regular fixed phone or company. A call to a 0333 number costs the same cost as a regular call to a landline or mobile home. The 0333 numbers are not the same as 0800 and 0808 free, but there may be many free calling rate rates.
What is EDF WhatsApp number?
You can also contact us on Whatsapp on 07480 802942 or text 07481 341928 and we’ll get back to you.
How do I set up a new EDF account?
Phone us on 0333 009 7111(1) to set up your account. Share your phone number with us, so that we can let you know when you can top-up and send you handy low-balance alerts. Once set up you can easily top-up online through MyAccount or via the EDF app.
How do I contact EDF out of hours?
Dial: 0800 111 999.
Who regulates EDF?
the Financial Conduct Authority
EDF Energy Limited is authorised and regulated by the Financial Conduct Authority as an Appointed Representative for Insurance Distribution under Financial Services Register No: 407049.
Is EDF a cheap energy supplier?
EDF Energy has some cheaper deals, but they’re not usually among the cheapest on the market. Its out-of-contract tariff costs the maximum permitted under Ofgem’s price cap, which limits how much energy suppliers can charge per unit of gas or electricity.
What can I do with my EDF Energy account number?
If you’ve not yet registered for MyAccount, it only takes a couple of minutes – you’ll need your EDF Energy account number handy. Once you’ve registered you can: Look at and pay your bills. Send us meter readings. Change your Direct Debits. Update your details. e.g. if you change your phone number.
What is the contact number for EDF Energy Plymouth?
The dedicated EDF Energy contact number for this team is 0808 101 4115 (Monday to Friday: 8am-8pm; Saturday 8:30am-2pm). If you would prefer not to call, you can fill out the online bereavement notification form, or write to the supplier at FREEPOST: EDF Energy – Plymouth.
How long does it take to get a phone number for EDF?
However, this can take up to 5 working days so, if you need one sooner, you can call EDF on 0333 200 5110 or use the EDF live chat service and they’ll try to get you one sooner. Like most providers, EDF has all kinds of different tariffs to choose from, each with different payment methods to choose from.
What can I do with the EDF app?
With the EDF app, you can get reminders for appointments and upcoming meter readings. You can send the meter readings manually, or you can even take a photo of your meter and submit it that way. You can check, change, and manage your account 24/7 from your phone.