How do I file a claim with ATT?
You may submit a Notice of Dispute online at att.com/noticeofdispute. Or you may print a Notice of Dispute (PDF, 181KB) and mail it to us at Manager—Dispute Resolution and Arbitration, AT, 1025 Lenox Park Blvd., Atlanta, GA 30319.
How do I contact Asurion AT?
To file a claim online, go to www.phoneclaim.com/att, or call Asurion Customer Care at 1.888. 562.8662.
Does AT replace lost phones?
Being without your device is stressful, but your AT device protection plan covers you against lost or stolen devices. After you file a claim for your lost or stolen device and it’s approved, we’ll send you a replacement as soon as the next day. No need to stress—it’s all part of your plan!
How do I track my lost AT phone?
You can contact Asurion at 1-888-562-8662 or online at www.phoneclaim.com/att for the tracking information.
How do I get a live person at Asurion?
If you need to speak to a live customer service representative in Asurion customer service you need to dial 1-888-562-8662. To speak with a live agent, you need to press 1 and stay on the line (typical waiting time is about 1-5 minutes).
How long do Asurion claims take?
60-90 days
A phone insurance claim is how you request to receive a replacement phone or a repair to your existing phone if something happens to your insured device. When you file a claim with Asurion, it Claims should be made within 60-90 days after the accident, malfunction, or loss occurred.
How long does an AT Insurance Claim take?
You won’t have to go a day without your phone. We offer same-day replacement with our AT Protect Advantage plan. Otherwise, in most cases, you’ll get your replacement device in 1-2 business days. Some devices qualify for cracked screen repair (available in select areas for certain devices).
How much does AT charge to fix cracked screen 2020?
There is an $89 deductible for a cracked screen repair. The screen repair deductible may be less than the deductible for replacing the covered device or purchasing a new one. When you have a cracked screen and are eligible for a repair, you can file a claim online at phoneclaim.com/att or by calling 888.562.